Privacy Policy

1. Our Commitment to Privacy

This clinic is committed to protecting the privacy and confidentiality of our clients. We handle personal and health information in accordance with the Australian Privacy Principles (APPs) and the Victorian Health Records Act 2001.

2. The Information We Collect

To provide safe and effective dermal treatments, we must collect Personal and Sensitive Health Information. This includes:

  • Full name, date of birth, and contact details.

  • Medical history, current medications, allergies, and skin conditions.

  • Pregnancy or breastfeeding status.

  • Clinical photography, including Before and After photos, used to monitor treatment progress.

3. How We Collect Your Information

We collect information through various lawful and fair means. Most data is obtained directly from you when you interact with the clinic. This includes:

  • Information provided when booking or completing a new client intake form.

  • Clinical notes taken during skin assessments and treatment sessions.

  • Details provided via our website, email, or social media enquiries.

  • Images taken on-site to document your skin condition.

  • Data from secure third-party booking and payment platforms.

4. How We Use Your Information

We collect your information for the primary purpose of:

  • Assessing your suitability for advanced clinical treatments.

  • Developing and documenting your personalised skin treatment plan.

  • Contacting you regarding appointments and aftercare.

  • We will not use clinical photos for marketing without separate and explicit signed consent.

5. Marketing Communications

We may send updates about our services and skin health tips in accordance with the Spam Act 2003.

  • We only send marketing materials if you have provided express consent to opt in.

  • You may unsubscribe at any time by clicking the link in any email or replying STOP to any SMS.

  • Opting out of marketing does not cancel service messages, such as appointment reminders or invoices.

6. Storage and Security

Your records are stored securely in our encrypted clinical management software.

  • In accordance with Victorian health regulations, your records will be retained for a minimum of 7 years from your last appointment and for minors, until the age of 25.

  • We take all reasonable steps to protect your data from unauthorised access, loss, or misuse.

7. Disclosure to Third Parties

We do not sell or trade your personal information. We only disclose your information to third parties when using our secure booking providers, if required by law, or in a medical emergency.

8. Access and Correction

You have a legal right to access the personal information we hold about you and to request corrections if the information is inaccurate. Please contact us via email to make such a request.

9. Complaints

If you have a concern about your privacy, please contact us directly at info@esoaesthetics.com.au

ES'O Aesthetics